FAQs
SHIPPING
AUSTRALIAN DELIVERY TIME: Orders placed before 2:00 pm AEST in metro areas usually arrive in 2-5 business days.
INTERNATIONAL DELIVERY TIME: Orders placed before 2:00 pm AEST usually take between 3-10 business days. If you're not home or feel your address isn't secure, we would strongly suggest using an alternative address for delivery for both domestic and international shipments.
RETURNS
If you receive any items that you are unhappy with for any reason, simply return to us within 60 days in the condition that you received them and we will happily offer a store credit or refund.
To return goods for exchange, refund or repair, please email enquiries@draggin.com.au along with your order number and return reason. Our team will respond with the next steps.
Do you exchange? Here’s how it works.
We don’t offer direct exchanges, but it’s easy to get what you need. Just place a new order for the item you want. Once your return lands back with us, we’ll process your refund right away Simple. Fast. No waiting around.
A few simple guardrails to make sure your return is accepted:
- Returns affected by makeup, perfume, deodorants, or body odour will not be accepted.
- If you damage the retail package of an item your return may not be accepted. Please do not apply tape or labels to any packaging.
- Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached.
FAQ's
Are you guys the original and the best? Yes, we are the original and the best!
Where should Draggin Jeans lining be on my knee? Draggin Jeans lining should start just above the knee in standing position and the knee should still be well covered in the riding position. For riders that are need extra length or need a shorter leg length please review Draggin Extra’s as these have additional lining in them to ensure your knee is covered. Draggin will add more lining at an extra cost of if needed.
Can I retro waterproof my Draggin Jeans? We have had a number of customers use Nikwax very successfully for this purpose. Nikwax is used by many major brands where waterproofing required.
I want clothing for really hot weather, what do you recommend? If you are going riding in hot, humid weather then Draggin Jeans recommend Cargos, which are made from a light weight drill. A good option for on top Draggin Jeans K-shirt.
What if my size is out of stock? Don’t worry – we can see it’s out of stock too! Our team’s working around the clock to organise a restock, so your best bet is to keep an eye on the website. We’ll update stock levels as soon as they hit our warehouse.
Can I Pre-Order? We don’t offer pre-orders at the moment, but don’t worry - we’re expecting regular stock drops, so you won’t miss out. Just keep an eye on the website for the latest updates!
How long is the warranty period for my jeans? Draggin offers a 12-month warranty for manufacturer faults from the date of purchase.
Exclusions: This warranty does not cover damage caused by acid, chemicals, misuse, normal wear and tear, or alterations.
To have your item assessed, please contact us via the text us link on the bottom right corner of the page or if outside of Australia please email enquiries@draggin.com.au