Return Policy

Draggin Returns Policy

We get it sometimes things don’t work out. If your order isn’t right, return it within 60 days in its original condition for a refund or store credit. Easy.

How to Start Your Return

  1. Email enquiries@draggin.com.au with your order number and reason for return.

  2. We’ll send you a Return Authority (RDR) number and instructions.

  3. Write the RDR number on your return so we can process it quickly.

Want Something Else?

We don’t do direct exchanges, but here’s the faster way:

  • Order the item you want.

  • Return the original with your RDR number.

  • We’ll refund you once it arrives.

Simple. Fast. No waiting around.

Return Dealbreakers

To make sure your return is accepted:

  • Keep it fresh: no makeup, perfume, deodorant, or mystery smells.

  • Packaging matters: no tape, stickers, or damage - keep it as you got it.

  • Tags on, no damage: items must be unscuffed with tags attached.

Faulty Items & Warranty

  • Email us with your order number, description, and photos of the fault.

  • We’ll give you an RDR number before you return it.

  • Confirmed faults receive a pre-paid shipping label.

  • Draggin offers a 12-month warranty on manufacturer faults from the date of purchase.

Exclusions: This warranty does not cover damage caused by acid, chemicals, misuse, normal wear and tear, or alterations.